Ecommerce Solutions, LLC Return Policy
All sales are final with no refunds. If there is a mistake on our part, then we will replace or exchange your product.
Defective Products
You must contact Ecommerce Solutions, LLC within 7 days of receipt of a defective product. Ecommerce Solutions, LLC does not guarantee the exchange or credit for a defective item. If you believe your product is defective please send us an email explaining the defect. If the product is determined to be defective by Ecommerce Solutions, LLC a full refund will be issued. Ecommerce Solutions, LLC will reimburse shipping charges only on items declared defective.
Incorrect Product Shipping
If Ecommerce Solutions, LLC ships a product other than the product ordered we will issue a call ticket and have the product picked up at our expense. The customer will have the choice of receiving the correct product or receiving a an exchange.Due to limited stock, replacement product may not be available and cannot be guaranteed.
How to return a product:
YOU MUST CONTACT US VIA EMAIL BEFORE RETURNING AN ORDER. NO EXCHANGE OR REPLACEMENT WILL BE ISSUED IF A PRODUCT IS RETURNED WITHOUT AUTHORIZATION. In order to receive a replacement or exchange, your purchase must be returned with shipping pre-paid. All items must be in "as-new" condition, in original packaging. No partial returns will be accepted. The original packing slip must be included. If the product is not returned to us with all of the original packaging, it will be sent back to you. If it is determined that the product is not in "as-new" condition it will be sent back to you. All returns must be sent via UPS, Federal Express, or any other courier that issues a tracking number.
